SENIOR CONSULTANT at DETECON INTERNATIONAL GmbH
ABOUT THE SPEAKER
Jan is with Detecon’s strategy, innovation, marketing and sales practice. He has more than 6 years of experience in consulting for international telecommunication operators with a focus on commercial strategy, customer experience management and omni-channel strategy.
THE TALK –
Designing and Implementing Customer Journeys across Industries
How companies from various industries try to shift their focus to customers utilizing customer journeys and how they try to redesign their offering. Stories from different maturity levels in thinking, designing and implementing the customer focused organization.