Lou Downe - DOERS.

Lou

Downe

Director of Design and Service Standards for the UK Government

ABOUT THE SPEAKER

Lou Downe is Director of Design and Service Standards for the UK Government at the Government Digital Service (GDS).

Lou joined the UK Government in 2014 and founded the discipline of service design in government. 4 years later they now lead a community of over 3,000 designers, user researchers and content designers across government – and the direction of a £5m programme of design standards, products, and activities focussed on enabling government to transform services to meet user needs.

Lou was nominated as one for the top 50 creative leaders in the UK in 2016 and one of the world’s 100 most influential leaders in digital government in 2018 and is a passionate believer in the responsibility of design to create a world which benefits everyone and is a prominent protagonist for transparency and ethics in the design industry.

THE TALK – 

The future of public service design

Like in many countries, the UK government is the nation’s oldest and largest service provider.
Most people who work in government are involved, in some way, in delivering services. Everyone wants to help make the best service they can.But the very structure of government often works against them.

Government is vast – and old. It is set up in siloes. It isn’t set up to deliver services. The challenge in government isn’t in convincing people of the value of service design. Or the value of building things for users.

The challenge is linking people up so that they can work together and deliver joined-up end-to-end services that can be sustained over time. In this talk we’ll show how the approach of GDS and others to service design has changed over the past 5 years to tackle the next challenge for service design – scale and sustainability.
Like in many countries, the UK government is the nation’s oldest and largest service provider.

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