Head of Livework Insights
ABOUT THE SPEAKER
Marzia Arico is a service design researcher and practitioner. She is Lead Service Designer and Head of Insight at Livework Studio in Rotterdam. Marzia recently concluded her PhD on the adoption of service design by large organizations at Copenhagen Business School, Denmark. She has ten plus years of consulting experience, dedicating her career to help organizations understand, embedded and use design to innovate and thrive. She will share insights into how organizations can establish a service design practice and how managers, as well as designers, can play a role in building design capability.
THE TALK –
Building service design capability