Co-founder and director of Engine
ABOUT THE SPEAKER
As a co-founder and director of Engine, Oliver helps organisations to identify where, when and how they can provide better, more meaningful and valuable services. Oliver is a passionate advocate of co-creation, design thinking and helping organisations to help themselves through actively building their internal service design capabilities. Oliver works across all sectors, but has extensive experience in travel, automotive, hospitality and energy.
THE TALK –
Great Services from Great Organisations
Tomorrow’s customers will demand more personal, intuitive and responsive services.
Today’s businesses need to not only deliver great services, but also to do more with less and more for themselves going forward.
Engine will discuss their Design-Led approach to helping organisations design remarkable customer experiences and develop
their capabilities and culture.