CEO of VIVID VIBES
ABOUT THE SPEAKER
Vassilis is consultant and facilitator for Customer Experience. He helps organizations to discover their purpose and build a purposeful customer experience culture.
THE TALK –
If you want to implement service design, do it with people. Not for people.
How to implement service design through group interventions and workshops that employees will love, embrace and follow. Educate people on the purpose of the organization and then work with them to mutually understand and build a service design mindset. Use simplified CJM concepts as the universal tool for service design.